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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo7 `& C! `: ^5 z) q1 S( L9 `
【咨询公司】：E世博
3 {, f U I+ E5 N【公司账号绑定】：已绑定
4 J* x* a, h* p; p/ n4 Z) l6 B【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
( }# w/ F) T1 ?$ u. |$ j 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。
& c7 h( q- x1 J: h 现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。
* B5 P4 j# @( i' H( X3 ~8 K7 N 对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。
! r( ^$ G4 `: R% F4 u 另外，建议提升网站安全措施，否则让人很不放心。" I4 b& A! b& W% q `" x
3 y, y! `2 g# W |
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 7 l I3 H$ t: v- i& x$ L C
- S4 A- N& D: f6 w2 X好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
1 {% d& x' v3 P$ N7 V' H--------------------------------------------------------------------------------------------------------------------' n8 F: K' o! o$ Y8 h- q& U
跟进情况更新：
1 o" R# {) L/ p8 Q# b/ @, R7 v- m2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服& j3 Q; r' ?. v ^8 T7 Q
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。
2 U+ \# V3 v. R2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价& B# E( F0 ~ h4 c. Z+ z
2022-10-27 14:24 【会员评价】—— 中评
- l1 Q8 x- y- r$ f
8 u; g: D. u( A# [; @/ b评价说明：
( K* X7 |$ @! Q) A& _1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理( [6 r ~* M$ P: A' {* u S$ r
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。% v5 [1 W ]3 I1 W# _2 W5 J( M' z& E
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哥哥您好
( F2 Q& Z8 [: |! G- ye妹已将您的状况回报给相关单位了！
' u/ Z" z8 M, M# O请哥哥放心，公司会尽快协助您的问题的～
7 I- m1 N# z$ \* M" [由于妹妹权力有限，无法了解详细原因 :(
3 @0 i; k4 r) ~+ Y5 c) \* e% {如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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