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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo
2 y$ l$ q5 X* _- U5 C! c* L% q* S【咨询公司】：E世博0 Y8 _6 q, P, o6 b& \1 i3 _; ~* G. a
【公司账号绑定】：已绑定
. g, l6 R, F: v8 a K: d【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。
) b* x1 s( E* e4 { 咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。
+ A" c( C' i) w" J9 p$ h7 b- w 现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。/ v$ B' @: d" t
对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。$ `* }& V/ H5 J* B
另外，建议提升网站安全措施，否则让人很不放心。+ P& B) Z5 Y( w; o, `% Y6 y7 \+ b/ \
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑 6 c* H, ~( d5 d: u+ q1 q% D, a2 y8 @# f
c% k. c. F' N1 ]! Q$ w0 I! C: `好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。
/ _$ \5 _8 I" v3 Y( z--------------------------------------------------------------------------------------------------------------------2 E& b' B/ ^+ R: i4 K5 D$ f5 ~9 o
跟进情况更新： ( x* M& E; t& p3 m$ T$ L4 Z
2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服! i" a0 m. y! |7 ~( p7 i) k2 Z
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。4 Q, @7 ?' Y) f( I3 `1 m+ I) Y
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价
4 f2 m# ?9 U$ `4 v+ l* H: A2022-10-27 14:24 【会员评价】—— 中评
7 o3 k" P' ]/ ?3 T" F8 Y
, M2 ~: m3 c3 d7 O5 f评价说明：+ G5 b; ]6 r: Y, J; ]6 ^% a; K
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
5 X, I0 f$ i, |: W, V2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。2 v* s- t) D1 b" H' x
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哥哥您好
2 N8 L* Y' ^5 H, k ve妹已将您的状况回报给相关单位了！
+ y4 v6 g% l" W; V j& _( Q请哥哥放心，公司会尽快协助您的问题的～
; R, r" ^: t) X2 B9 S由于妹妹权力有限，无法了解详细原因 :(% q2 Q2 p# @9 X3 m4 F2 W9 ]
如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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