Array
(
[fid] => 6926
[description] => 本版块汇集天策优质原创美文,是天策会员智慧与灵感碰撞之源。
[password] =>
[icon] => 9b/common_6926_icon.png
[redirect] =>
[attachextensions] =>
[creditspolicy] => Array
(
[digest] => Array
(
[usecustom] => 1
[cycletype] => 0
[cycletime] => 0
[rewardnum] => 1
[extcredits1] => 0
[extcredits2] => 0
[extcredits3] => 0
[extcredits4] => 0
[extcredits5] => 0
[extcredits6] => 0
[extcredits7] => 0
[extcredits8] => 0
[rid] => 3
[fid] => 6926
[rulename] => 加精华
[action] => digest
[fids] => 6966,6903,6944,6958,6973,6728,6929,6874,6894,6896,6885,6857,6868,555,6783,6799,6845,6895,6817,1111,6873,6870,6821,6951,6879,6876,6948,6904,6950,6956,6862,6886,6957,6779,6907,6855,6945,6952,6954,6955,6959,6914,6965,6971,6972,6960,6953,6942,6910,6949,6962,6963,6964,6927,6926
)
[post] => Array
(
[usecustom] => 1
[cycletype] => 1
[cycletime] => 0
[rewardnum] => 75
[extcredits1] => 0
[extcredits2] => 0
[extcredits3] => 0
[extcredits4] => 0
[extcredits5] => 0
[extcredits6] => 0
[extcredits7] => 0
[extcredits8] => 0
[rid] => 1
[fid] => 6926
[rulename] => 发表主题
[action] => post
[fids] => 32,52,67,447,1120,1151,1156,6750,6762,6763,6766,6769,6772,6773,6787,6796,6808,6809,6810,6813,6814,6820,6829,6830,6846,6856,6864,6865,6827,6930,6931,6776,6858,6880,6764,6932,6871,6758,6905,1116,6788,6812,6798,6736,6759,6842,6966,6767,6828,6924,6935,6936,6938,6940,6941,6826,6909,6803,6919,6911,6908,6881,6920,6912,6913,6921,6925,6922,6789,6818,6819,6872,6928,6866,6969,6891,6889,6888,6917,6939,6947,6961,6824,6815,6937,6943,6970,6869,1121,6934,6903,6974,6944,6958,6973,6728,6929,6874,6894,6765,6896,6885,6857,6868,1113,6778,56,6844,6878,6802,6933,6811,6923,6877,6875,6918,6892,6757,6832,6833,6836,6790,6838,6794,6791,6795,6793,6848,6837,6849,6850,6851,6852,6853,6854,6863,6882,6900,6902,555,6783,6799,6845,6895,6817,1111,6873,6870,6821,6951,6879,6876,6948,6904,6950,6956,6862,6886,6957,6779,6907,6855,6945,6952,6954,6955,6959,6914,6965,6971,6972,6960,6953,6942,6910,6949,6962,6963,6964,6927,6926
)
[reply] => Array
(
[usecustom] => 1
[cycletype] => 4
[cycletime] => 0
[rewardnum] => 0
[extcredits1] => 0
[extcredits2] => 0
[extcredits3] => 0
[extcredits4] => 0
[extcredits5] => 0
[extcredits6] => 0
[extcredits7] => 0
[extcredits8] => 0
[rid] => 2
[fid] => 6926
[rulename] => 发表回复
[action] => reply
[fids] => 32,52,67,447,1120,1151,1156,6750,6763,6766,6769,6772,6773,6787,6796,6808,6809,6810,6813,6814,6820,6829,6830,6846,6856,6864,6865,6827,6930,6931,6776,6858,6880,6764,6932,6871,6758,1116,6788,6812,6798,6736,6759,6842,6966,6767,6828,6924,6935,6936,6938,6940,6941,6826,6909,6803,6919,6911,6908,6881,6920,6912,6913,6921,6925,6922,6789,6818,6819,6872,6928,6866,6969,6891,6889,6888,6917,6939,6947,6961,6824,6815,6937,6943,6970,6869,1121,6934,6903,6974,6944,6958,6973,6728,6929,6874,6894,6765,6896,6885,6857,6868,1113,6778,56,6844,6878,6802,6933,6811,6923,6877,6875,6918,6892,6757,6832,6833,6836,6790,6838,6794,6791,6795,6793,6848,6837,6849,6850,6851,6852,6853,6854,6863,6900,6902,555,6783,6799,6845,6895,6817,1111,6873,6870,6821,6951,6879,6876,6948,6904,6950,6956,6862,6886,6957,6779,6907,6855,6945,6952,6954,6955,6959,6914,6965,6971,6972,6960,6953,6942,6910,6949,6962,6963,6964,6927,6926
)
)
[formulaperm] => a:5:{i:0;s:0:"";i:1;s:0:"";s:7:"message";s:0:"";s:5:"medal";N;s:5:"users";s:0:"";}
[moderators] =>
[rules] =>
[threadtypes] => Array
(
[required] => 1
[listable] => 1
[prefix] => 1
[types] => Array
(
[1570] => 年终总结
[947] => 版主推荐
[1571] => 优质好贴
[1572] => 其他征文
)
[icons] => Array
(
[1570] =>
[947] =>
[1571] =>
[1572] =>
)
[moderators] => Array
(
[1570] =>
[947] =>
[1571] =>
[1572] =>
)
)
[threadsorts] => Array
(
)
[viewperm] => 9 26 22 11 12 13 14 15 27 43 44 60 61 62 63 64 19 31 67 68 69 73 75 76 81 83 84 87 89 90 91 33 38 57 58 65 66 74 77 79 80 85 86 1 2 3 7 8 92
[postperm] => 38 66 74 79 85 86 1 2 3
[replyperm] => 26 22 11 12 13 14 15 27 43 44 60 61 62 63 64 19 67 68 69 73 75 76 83 84 87 33 38 57 58 65 66 74 77 79 80 85 86 1 2 3 92
[getattachperm] => 26 22 11 12 13 14 15 27 43 44 60 61 62 63 64 19 67 68 69 73 75 76 83 84 87 33 38 57 58 65 66 74 77 79 80 85 86 1 2 3 92
[postattachperm] => 26 22 11 12 13 14 15 27 43 44 60 61 62 63 64 19 67 68 69 73 75 76 83 84 87 33 38 57 58 65 66 74 77 79 80 85 86 1 2 3 92
[postimageperm] => 26 22 11 12 13 14 15 27 43 44 60 61 62 63 64 19 67 68 69 73 75 76 83 84 87 33 38 57 58 65 66 74 77 79 80 85 86 1 2 3 92
[spviewperm] =>
[seotitle] =>
[keywords] =>
[seodescription] =>
[supe_pushsetting] =>
[modrecommend] => Array
(
[open] => 0
[num] => 10
[imagenum] => 0
[imagewidth] => 300
[imageheight] => 250
[maxlength] => 0
[cachelife] => 0
[dateline] => 0
)
[threadplugin] => Array
(
)
[replybg] =>
[extra] => a:2:{s:9:"namecolor";s:0:"";s:9:"iconwidth";s:2:"60";}
[jointype] => 0
[gviewperm] => 0
[membernum] => 0
[dateline] => 0
[lastupdate] => 0
[activity] => 0
[founderuid] => 0
[foundername] =>
[banner] =>
[groupnum] => 0
[commentitem] =>
[relatedgroup] =>
[picstyle] => 0
[widthauto] => 0
[noantitheft] => 0
[noforumhidewater] => 0
[noforumrecommend] => 0
[livetid] => 0
[price] => 0
[fup] => 6831
[type] => forum
[name] => 天策美文
[status] => 1
[displayorder] => 3
[styleid] => 0
[threads] => 1997
[posts] => 196850
[todayposts] => 0
[yesterdayposts] => 0
[rank] => 11
[oldrank] => 16
[lastpost] => 948100 如何判断值得信任的菠菜公司 1706554009 damulong1256
[domain] =>
[allowsmilies] => 1
[allowhtml] => 1
[allowbbcode] => 1
[allowimgcode] => 1
[allowmediacode] => 0
[allowanonymous] => 1
[allowpostspecial] => 21
[allowspecialonly] => 0
[allowappend] => 0
[alloweditrules] => 1
[allowfeed] => 0
[allowside] => 0
[recyclebin] => 1
[modnewposts] => 2
[jammer] => 1
[disablewatermark] => 0
[inheritedmod] => 0
[autoclose] => 0
[forumcolumns] => 0
[catforumcolumns] => 0
[threadcaches] => 0
[alloweditpost] => 1
[simple] => 16
[modworks] => 0
[allowglobalstick] => 0
[level] => 0
[commoncredits] => 0
[archive] => 0
[recommend] => 0
[favtimes] => 0
[sharetimes] => 0
[disablethumb] => 0
[disablecollect] => 0
[ismoderator] => 0
[threadtableid] => 0
[allowreply] =>
[allowpost] =>
[allowpostattach] =>
)
|
有感支付掉单给玩家带来的影响以及客服处理方式的重要性
[复制链接]
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6433 小时
本月在线: 0 分钟
|
|
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
+ O! g, }# H9 ]1 Q( v作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,, B7 v* \! k }6 s/ m4 P0 e5 `1 D
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,1 Z' d! l) S* O: K# c% H1 \
6 E, y( a- u: Z8 d; Y6 Q新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
% {% t+ n6 O o& A% R0 g) }' v) }. t2 b
# E% B( Y g: |( W" L
关于掉单,论坛也有过不少帖子3 F, m( u4 X2 H: J; x5 E" s
1 V- M4 a, Z2 j) }3 c& c( N/ V4 J( l
有出来吐槽的
9 L, z' _6 F3 N* d' i
+ j2 U; l9 m$ S8 L
9 k; K/ R9 a2 y7 }: }有出来骂人的
# N# c* w- L/ Q4 n5 F
8 i) L$ F/ o& w/ a3 C' F& R$ `+ m8 q/ t& Q
有哭成泪人的4 l7 D) D! ^4 c
4 S3 X) o# }+ _; f
2 Y& X2 ?& \& ^总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,& {7 b; ^8 q. F% ?2 E- C5 l
* }# z' k/ j4 b' C/ x7 t" a- G
! P2 z! j, M9 {+ K4 Q
而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!9 a$ ^/ K$ I: h( s
" i5 F0 J' ]6 M3 {' Q$ ^
0 o# J( n. F1 J8 j. g2 m* U因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。! Z& ]) X9 `$ z2 |( j
; z Q0 e/ {$ s* ~! u8 C( \3 }6 _5 q9 L+ z% m: W" d$ Y+ B1 ?' B
然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,0 A/ F! r/ y) `9 K
, [. e* A8 o0 M* o1 s! b( } B$ o, ^2 J& m8 W5 F
8 T9 o4 b6 z# ^. O& s" A) v
% r; P. V) Y! x* t& Y4 S( c7 V+ V接着,公司站出来了:让我想一想静静,,," {" ~; A x8 t- T; R+ h R8 C
" q ^+ y4 y! d; q' U
. t4 e: ?- e5 P( {0 m钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
3 J5 h8 H& w B! ?& B8 z+ X4 s5 _" X% s4 [. [1 A# {
! k& T9 Z4 P" `8 d6 W6 B- N
还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
0 X; p! ]8 s6 V0 c
* q/ f# }7 N+ V8 P$ a$ T& z* a9 @/ H5 s0 G# V7 Z9 A1 q3 X5 E1 h
根源在哪里?) O4 `4 Q2 g7 ^$ U, {% G
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
Z" W! p. H) M, W6 T
& k- t y9 B5 ~
& C5 _! p7 e0 w. {# I$ U客服懂每个银行查详单,查流水,查电子单的具体操作吗?
: ^( A6 r% T+ Q4 ]6 L# g$ @1 p! P, W7 y
7 E) v9 m2 ]3 K& }- K/ H客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?' L( c$ F _( \
; [2 [, X! t( v' s) i) ^
9 W' y. K1 F( w( D0 {0 x5 A客服懂自家的支付方式的时效效性和最优化吗? `/ y& \* x# P; \1 r: n+ |
3 X/ l u4 [9 W: a3 Z; v4 ~1 Z
1 N1 N+ x) X& k5 o! c% O) Y: F! [
客服懂常规问题发生后,正常解决所需时间多久吗?4 H' c" z8 X) `4 ~1 R. L
* l! {& w% q X0 a. q' A# }2 |% x" M' M
联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
2 C/ C7 g$ u1 |; z7 \8 }
& p6 ]. \5 ]0 V! K) P8 n8 `2 z" ?. e
有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
( M1 d4 ]* u' c8 g6 d! z* [
% E3 Q0 B) b" s0 ?; T
4 O2 Z* z" @" E' k+ _; O还有太多太多,,,/ R u6 R) A% D# h1 `) t1 d# M
" j. F+ E" U' E/ J+ k3 I
# S1 j2 Q* k U) d矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,# W' Y* [) a: U3 q6 P0 e7 p# b. ?
1 @2 p1 K) ^6 b
% M" Q2 U0 n6 b" \: H! y- v6 L打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
1 t" S& n9 Q8 W, n, a- X) p, X' ^8 U
) E- Q# s3 E, N, n% `. ^
但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
9 k8 w+ F6 D$ {1 k9 J8 M/ B2 l; B( J7 L. Z
2017 向那些. m* X$ C; V. H$ } c% K8 f
3 {5 H" ?/ `& C& U% x1 y
* H; Q; q6 O y# i, S& Z0 E陪着你笑陪着哭" j9 Z, l* `! m9 g0 t
- S5 F/ v3 ?( Q7 i# X
% k2 r8 t/ n8 r0 Y! Z
陪着诉苦陪吵闹! w9 H/ C6 \0 n U0 |+ ~) h4 j; p
! ]1 _% q1 Y% q
" y( d @. q& j3 h+ E) D7 g陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!! V, z8 x( M J m% r6 I; m
$ M' |: p3 f7 s, K' m, I* c; P# c9 P: `
7 H+ u" G0 G6 [0 q, y& F# h
|
评分
-
查看全部评分
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 9845 小时
本月在线: 0 分钟
|
|
|
掉单就等等啊 ,等公司收到钱了 就上分了。{:4_97:} |
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 4074 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 5021 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 7090 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 13883 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 5513 小时
本月在线: 0 分钟
|
|
|
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天 |
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 1696 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 16549 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 7381 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 3330 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 11416 小时
本月在线: 0 分钟
|
|
|
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧 |
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 4618 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 2898 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 12145 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 18775 小时
本月在线: 0 分钟
|
|
|
|
|
|
|
|
|
|
当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 2998 小时
本月在线: 1 小时
|
|
|
|
|
|
|
|
|
|