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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走
) [' X. ?% Y8 |0 t5 q8 P作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,) P9 W. `! G6 Q
最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,," Y( D; Y2 z6 b# t$ h

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/ q, z, ]3 Z7 m; R# \关于掉单,论坛也有过不少帖子5 R8 {- U, ^1 s( L4 I( [
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2 F# X, e  }; [5 \9 O. G有出来吐槽的+ [/ X+ T! X& j/ n. f/ Z. g
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有出来骂人的3 V. ?0 d/ \8 a: G# @/ l# W6 `
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2 v+ g0 m8 a( K/ t) d$ r有哭成泪人的; a1 D1 ~/ u# e

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总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,% a( s+ D* b, F( ^1 P

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而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!
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因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。" X+ Z, W: }6 n8 i: C( v
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,
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9 j7 m; Y3 @$ \钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,& ^9 x+ y' H. x: |4 s
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+ k" u1 C7 ~) e* W& a' W还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!* F+ {  m' z" U, |
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根源在哪里?
+ g3 X2 L' K8 Y/ ?) k根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环
" A* M* [8 R4 `; g8 {6 A3 ?* h" t3 _$ s" a# P; R: V2 r6 y

, A) p; ~" t& ?8 U9 P5 B9 S8 H& [客服懂每个银行查详单,查流水,查电子单的具体操作吗?2 c& P5 e% J4 v& K- t( y; `& ]

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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?- |) c4 n! i# ], E9 J+ a6 Q

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. G1 K9 T! [, m& [客服懂自家的支付方式的时效效性和最优化吗?3 G9 m; b1 d: V/ v- V2 c: y
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7 G8 j4 H7 i- R6 s1 r2 I. q客服懂常规问题发生后,正常解决所需时间多久吗?( P! X$ r2 H( n  Q
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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+ c6 A6 G7 V) r% |1 m$ C; V有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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; D8 a2 k% B5 n; a1 q还有太多太多,,,0 B! n) Z* S' F" e% ^  A: Y

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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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$ o$ J% G; y1 Y" e- J9 g+ B0 M& P但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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2017   向那些2 R) {6 d+ z' _3 \2 K" o  P
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陪着你笑陪着哭
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4 |- H, g- p$ g" w6 K" R; R, I陪着诉苦陪吵闹
* D5 [8 i: @4 v- U  j5 M3 b$ H0 N# G* k  r( O% m2 ~

# k" q' N3 {( }% A陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!, j0 K3 r: a5 D

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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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:hug: :victory:
:) :( :D :'( :@ :o
:P :$ ;P :L :Q :lol
:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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