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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走% K; v" |& b; h  q
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
* b% @9 P6 M! h. V最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,- K6 M3 d* ~0 V& W( f& N& `
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" @! m' _# R* z2 |/ ]) T关于掉单,论坛也有过不少帖子: K  H' R# I: h

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- K9 _2 E3 V" H/ V有出来吐槽的4 _$ Z) l6 d* j) h* `# {$ y
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有出来骂人的  c* Y. Y3 C1 w3 q5 p7 ~9 F

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. G7 p" l& v5 C9 |) x有哭成泪人的0 m, Y$ r; V. o
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2 H8 x/ |- T" [总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,. X+ \" C2 T4 b2 s2 c: h* [( i

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& E8 V; ~  ?* W( Q' V8 P8 \而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!( P% j9 E7 a  a1 b
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1 q: K6 j& D4 @; X1 F5 y& p因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。* C# s8 n0 s# [
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,* t, T4 C6 {8 K

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: {0 T) T0 T2 ^1 m9 }: W4 ]% S接着,公司站出来了:让我想一想静静,,,3 U2 r/ @/ E' O$ K. W

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& p2 d% V) x; W  n6 b钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,0 t( G% D8 o9 {$ _! L% [

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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!
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; b! o2 ?4 p4 S( K根源在哪里?7 Z/ I) b6 }: l
根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环7 _, w4 \& t9 c1 E! o, v# W

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客服懂每个银行查详单,查流水,查电子单的具体操作吗?1 h/ N; C2 _, g1 \
$ g' p( ~1 M3 _+ j% q4 E* i

2 G) s. v4 K- O7 Q客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?* Z2 C$ R2 e3 G

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+ o; z1 {8 U: s5 l- k+ O客服懂自家的支付方式的时效效性和最优化吗?
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9 t* }/ r  M4 r5 ~1 x& Y客服懂常规问题发生后,正常解决所需时间多久吗?
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1 K/ L1 J. Z# P6 @. C5 C5 W联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?7 I9 q5 [3 f' N% @+ m
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$ K8 ^. d% x8 P6 s% R3 F% i% A! z还有太多太多,,,& ~; {' t1 Q5 y$ D1 F! U6 V2 W
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
# H2 a4 h+ d$ ^; q# @4 V% f0 s' J8 i4 Q! Q! I, u9 |

3 p3 ]* X( D7 ~' J+ h/ V: G打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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$ ?8 S- _2 h/ B) T" |) K4 |7 J4 T但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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9 N5 D* q2 W6 W  A% b2 a2017   向那些
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陪着你笑陪着哭
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( R1 a3 J+ A8 o3 f8 `9 h8 D陪着诉苦陪吵闹
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* H3 B) R2 f; a) B陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!. \' m# @- B) V- E4 Q$ L. g

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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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