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有感支付掉单给玩家带来的影响以及客服处理方式的重要性
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1#
2017年到了,劫持并没有能阻止天策欣欣向荣的向前走" `$ X$ p6 c0 w& x6 j& _8 L
作为天策的一份子,也排除万难的跟着天策的步伐,生怕掉队,,
; s& }; G* E) {; j最幸苦的莫过于版版们,不留余力的为大伙谋福利,解决五花八门的问题,有你们真好,,,
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* Q/ \1 G+ p6 v9 `5 X$ P新的一年,不开心,不是输钱。而是掉单了!一副生无可恋的样子,,,,
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关于掉单,论坛也有过不少帖子
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有出来吐槽的
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, D; Q6 c1 b5 B' `' S+ u; n- [  _有出来骂人的! }8 J+ m4 R8 j  N# M8 }

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有哭成泪人的4 H( m) V8 D3 C
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( W$ l, G' V; G) C9 ]总而言之,掉单,具有杀伤性,和摧毁性,同时具备了物理攻击和魔法攻击两种属性,,,
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) d% Y  Q9 k7 X) Z$ f而这种伤害,我们更多的是把它归结为公司造成的,一直把公司列为罪魁祸首!& f# o- I- J, S2 b' v4 C3 z

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- T+ Q, C8 U: ^, L9 `) Z. m0 f  R因为钱是转给你公司的,卡上钱是被划掉了的,公司却没有给相应额度的上分。
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然后造成玩家情绪波动,游戏亏损,清代离场,,所以掉单被定义成一种套路,,
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接着,公司站出来了:让我想一想静静,,,
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钱是让第三方给我的吧?钱是扫微信递交的吧,钱,,钱,,,这个钱我也没收到呀,
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还要在天策被劈头盖脸的羞辱,怎么比窦娥还冤呀!!# @, q6 N8 S/ g4 r' @

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4 e+ C8 m0 }. e4 H( L* ?/ j$ t( e根源在哪里?
- d, n% T  ^- \8 t5 E6 a根源是作为沟通桥梁的客服身上,虽然谈不上翻手为云,覆手为雨的超强能力,但一个公司留不留得住老客源,能不能吸收新血液确实是比较关键的一环9 w- b- Y8 m* G/ T1 A" ~
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客服懂每个银行查详单,查流水,查电子单的具体操作吗?6 o: t/ F7 c. }1 s2 d, b& U. V: `
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客服懂每个娱乐平台,每个娱乐项目的流水更新时间延时多久吗?5 Q: P6 h- a2 t# C: J
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( X6 C8 {1 M/ G% S  i% m客服懂自家的支付方式的时效效性和最优化吗?8 X( d% B( [% f- m0 X, k2 L

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" Z3 U0 l( P# S3 a$ }客服懂常规问题发生后,正常解决所需时间多久吗?
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联系第三方,或者微信,或者银行的电话,客服 等有效方法你们都能提供吗?
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: u8 \6 I% o- {: h有统计过什么问题发生的频率最高,什么问题解决最方便快捷吗?
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还有太多太多,,,  c1 K. Z' U5 Q
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矛盾就是从客服这里产生的,一句请提供,一句没收到, 很容易,
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- i. D8 Y3 ?  Z: l打发玩家走人的同时,也顺带打上了个保质期,有些过了,就再也不回来了
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2 A/ f3 C5 R* w6 P, Y* F2 @& E但能引导玩家去找到问题所在,协助玩家解决问题却不容易,,,
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6 c/ R8 |* H& d5 J; ^% @5 }2017   向那些6 @" b! a8 J) S: {, _6 p
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/ i: H$ X* N/ @3 s2 b* Q陪着你笑陪着哭$ y$ Y9 C0 O5 I$ {7 V1 B, q  R
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3 I! [0 S  ]( Y4 \( i* z陪着诉苦陪吵闹* p! V( m) P: z) T. l7 A
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陪着无聊陪着睡不着,还陪着感冒,偶尔分担伤口的客服,以表敬意!!!
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这是一个在菠菜圈里混,逃不掉的事情,相信大家也都遇到过,客服对于一个公司来说确实非常重要。建议1A奖励

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2#
掉单就等等啊 ,等公司收到钱了  就上分了。{:4_97:}
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3#
信誉没问题的话,掉单是不需要担心呦
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5#
主题回复处广告图案-天策传媒
掉单的时候真是心惊肉跳的了
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6#
掉单的时候客服应该协助帮助客户处理才好。
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7#
遇到专业的客服 遇多等三十分钟就能帮你搞好.遇到不懂的.只是让你等.等完今天等明天
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8#
遇到掉单是件很不爽的事情
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这个有时候还是让人心烦的拉
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掉单这个有时也是很无奈了。
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11#
遇到掉单是没办法啊!只能找客服解决了
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12#
都有掉单的经历吧,还是很郁闷的,跟客服好好协商解决吧
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碰到掉单真的是非常的要命的
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14#
太长不看了,调单应该是公司要积极处理的
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15#
所以公司选一个好客服还是很重要啊
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16#
碰上掉单真是倒了大霉。
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高博亚洲和泰亚众鑫处理都还不错,其他公司呵呵
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:) :( :D :'( :@ :o
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:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
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:hug: :victory:
:) :( :D :'( :@ :o
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:loveliness: :funk: :curse: :dizzy: :shutup: :sleepy:
:hug: :victory: :time: :kiss: :handshake: :call:
:hug: :victory: :time: :kiss: :handshake: :call:
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