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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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2 z: E- V4 P8 ^! H: F: l【会员论坛ID】：huarenh6 H! X$ A: h- t: N
【咨询公司】：12BET
* S* E( T% `3 Z【公司账号绑定】：已绑定
$ N2 |3 k% `6 [. \/ N) F【咨询内容】： 4 [, E1 p- Q6 U" a+ F0 g W* u/ I" P
2 c" l7 e0 p- l9 ?0 W6 E, v 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……( m! B0 `* ^& ?0 A
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 3 r5 c; d3 c( t& I0 \
* x! o$ n1 p% D8 Y( f/ C/ n# v问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
' }6 \0 w, |0 I: g# {-----------------------------------------------------------------------------------------------------------------------5 j% _" \) U) H; p' k, [' E
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跟进情况更新：0 ~, q* F4 D8 \- d7 J; K
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2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询! h" ~* j) \9 R3 w7 W X. O P
2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况2 E3 E2 U2 c1 R. U! U* v
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号4 d! i, j+ K0 P( g3 X
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评+ s! ~% L! N, Z' U# \' ^
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评价说明：2 ?6 q+ B" L/ Z4 `/ \
9 g$ Q3 J- A1 \0 X" I1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理: N9 Z! Q% f" G
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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! z2 z$ b% a" z0 `没有联系我……2 w1 v0 `+ c" }
第二次邮件复了，钱退回到账号了 |
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当前离线
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: S( ~+ \0 P; P2 T3 ^$ l好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评6 B6 C+ @6 c9 f. c
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6363 小时
本月在线: 20 小时
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2 E. D0 `4 R7 f9 E5 `7 R楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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