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当前离线
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本帖最后由 天策-凌依 于 2021-8-25 16:25 编辑 ( A$ v4 o% i4 s4 T2 s
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楼主您好,先不急的,我先找客服了解一下情况,有回复了会给您告知。, L" N" x# m1 F: ^: v
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% Q0 Y2 ^& o& y会员诉求描述:会员已经交上所需的文件,但是已经过了36小时未出款。7 l% e b# P- E$ d1 D. p: ?7 z
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跟进情况描述:
( R5 w) x1 b( c6 [! D* y& o2021.8.22 09:03【接受咨询】——版主柳妞开始记录咨询主题做持续跟进,并将情况留言转达给188金宝博客服。(周日客服休假)周日留言客服
) ]4 z& a3 z- @* |2 u% [# x" D6 b2021-8-23 18:30【客服回复】——188金宝博客服告知提款已经通过审核,正安排出款,正常情况会在2个小时内到账。. u9 x6 O5 T j
2021-8-23 23:04【会员回复】——已到账
z7 B6 ?: d f, X2021-8-23 23:04【会员评价】——好评( L) J" K3 X, V ^7 w
, A$ e& o: m+ F( |本次咨询总结:5 G5 o$ P* c1 a; ~) p6 i' }
本次咨询中,会员表现的理性,礼貌,有耐心。188金宝博客服回复和处理都很有效率和速度。
2 g+ c5 [* x' w5 s审核通过后即安排出款说明2个小时内到账,会员收款后也给予【好评】结束本次的咨询。2 v( r7 |! ~8 M* Q
. @2 q- n3 O/ n. m评价说明:! e9 K- l+ W, ?
1,如在公司(客服)无明显过错的情况下,如会员刻意给予差评,版主会客观分析做评价:中评处理
5 A n& |0 _ z! \2 j2,如咨询客服已回复,但无法再7天(工作日)完成,会员保留日后追评的权力。# y7 q, s8 l& p7 d% s2 b: K" ?
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 5389 小时
本月在线: 90 小时
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|
楼主您好,客服已经回复了在两小时内回到款,请问您收到款了吗?
( O/ m; R. P; z3 G6 Z& @如果收到了,请您对这次的事务进行评价 【好评、中评、差评】
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0 R a x' J b& I评价说明:. k8 |, S @3 |% q. z- o
1,如在公司(客服)无明显过错的情况下,如会员刻意给予差评,版主会客观分析做评价:中评处理7 t; j& g/ ?) }: G" i
2,如咨询客服已回复,但无法再7天(工作日)完成,会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 5389 小时
本月在线: 90 小时
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