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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑
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. r8 U$ l) r0 w3 `【会员论坛ID】：huarenh
5 i1 j4 H: |3 N! W【咨询公司】：12BET
! N. \2 S# `" u# c+ @6 E' n7 N0 d: b【公司账号绑定】：已绑定4 Z) ^6 `; o1 ]* H0 x
【咨询内容】：
6 e/ G# b) I) \# _$ _
) Q+ Q, b4 V2 y# {: ]! j1 M( A6 Q 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……: y# {' {: c; A4 g% X; p- N
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 ; w' u1 e S2 u
. G# ?5 R; c7 j3 K4 Q问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
9 j% Z" A: Y3 K- D) ?# F/ v8 x-----------------------------------------------------------------------------------------------------------------------! L* F2 y$ s2 G* t- @% q( i" J
1 C r! p' z& |8 |0 F7 _' y
跟进情况更新：- ^% J3 P3 s. N) j+ {9 H# H$ h
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2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
3 D8 { r4 c" w( f2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
& L; X5 l, j! b0 s4 l+ _2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
) G* l% L4 f% s. \ j7 l) a0 r2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评- k5 w! a/ g8 d) r# f
0 b4 C+ S5 X2 m7 B! w
评价说明：
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+ F5 E' Z9 H# d1 x5 p) Y2 @1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
4 p; y4 n# }2 S8 S2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
天策币:
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策小分:
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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天策币:
活跃币:
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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; {3 Z8 E8 P9 o; ?, S% A没有联系我……
" P- e) y( S4 v& ]' C第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
活跃币:
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总在线: 6649 小时
本月在线: 0 分钟
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6 A; b: J8 S4 I! R7 o. A3 {: S
好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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" P' O2 W2 P0 R楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评） g( K& l; i3 D8 d
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