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本帖最后由 天策-爱迪生 于 2020-11-4 17:53 编辑 % g: ?7 J' {, { |" k
H, q3 z/ A4 a1 T' {【会员论坛ID】：zetia
! L' W, T# G( R. I8 g4 z5 W【咨询公司】：热博RB88
! L6 `5 D# l- Z3 n% {% Q【公司账号绑定】：已绑定6 Q% W" O) p5 O! T2 a: P+ s. g
【咨询内容】：下注欧冠小组赛第一轮的塞维利亚赢了后不给出款，投注正常，公司以异常投注不给出款。请论坛介入处理，如果有异常可以提供相关证据，如无异常请正常出款。
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$ j' r* q. C* x3 v2 G" K【事件描述】" G4 x; y* ~; y% [8 p8 _
4 Q6 F+ F$ s4 U3 s0 T
欧冠联赛的第一轮小组赛，10月20日我在热博存款了2000元进去，在晚上的时候下注了切尔西vs塞维利亚的比赛，下注2000元塞维利亚+0.5，比分0-0塞维利亚受让胜出，第二天白天取款的时候一直都是处理中，于是咨询客服。客服回到说为了账号安全，须提供户口本、身份证和手持身份证等资料。为了出款我按要求提供了资料，客服说转交审核部门，需要7个工作日也就是到今天为止的时间才知道结果。今天去咨询客服，客服说我投注异常，但是拿不出证据，热博这是赤裸裸的黑钱，本人发誓投注欧冠的赛事绝无异常，一切都是正常操作。" k3 V: V. J. O$ n$ K$ d; c( m/ ^- ~
/ m. Z4 H& F c2 g+ ]【相关图片】：见描述正文+ v/ H; K; B0 r+ l
; C" O. P+ P" P: g. a4 U5 }2 r0 N8 Q& J; |/ g$ d* f2 I5 `7 D
4 w i; x% `. H8 Z' g+ {2 J存款及下注图片：
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3 h' X% V8 i; F, X& {; h; ~
; g7 z8 `" d/ K% i! A热博处理提款数据图片：
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& I$ I( L$ \. f- j5 `3 f
# i' p6 a% y& j1 W6 m' Q客服聊天数据：
4 F9 N4 g2 z2 f6 w4 V! R' C9 n( d
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哥们咨询区不处理纠纷事件，你这帖子标题 视乎是纠纷区的发帖格式，你是要咨询呢 还是要论坛介入处理纠纷事件？ |
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! j5 P& @( ^1 b h% f正在申请天策认证，纠纷区发不了帖子。先在咨询区咨询，麻烦版主联系客服处理 |
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. u' b: c* L1 _7 H; O& S9 f
这当然可以，我这帮你编辑了就联系客服 |
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在联系客服之前，我需要先了解，哥们你在热博是不是论坛注册链接的？ |
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% h# E( }# G, ] N
是论坛链接注册的，我玩的公司都是通过论坛注册的 |
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1 Z: \+ C! s0 r7 f8 _% j& s- s8 O明白的，我已经联络了客服，你这稍安无照 |
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) Q3 H5 ^( Q$ }1 E& x4 B麻烦版主再跟进一下，本人投注正规无违反网站规定，没有给出理由和证据就不出款了 |
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" ]5 p# m* r: w$ r3 i1 \
哥哥，今天爱迪生版主休假哦，小千这里会帮你留言给他的，等他上班会帮你跟进的 |
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' D. N& j! f7 D. b( _哥们，非常抱歉呢， 前两天休假，我这已经再次联系客服了，您这再蹬蹬 |
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哥们，你这再等等，我们这里还需要一些时间等客服反馈哦 |
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哥们，这里得到最新的消息，客服那边也在等风控的答复哦 |
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! X) F; T* W' u0 [
我这边可以说明的是，本人没有违规，如果有违规，请出示证据，谢谢版主 |
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8 C J8 J" f P* }. i* `明白您的心情，这一切还得等风控部门的答复，您这别着急哦，我们这只是在帮忙联系客服 |
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本帖最后由 天策-爱迪生 于 2020-11-15 14:36 编辑 . E; w6 |+ j4 x- q q+ C
! f" v9 A) C7 y- ^$ }1 J. g' s& ?0 m
哥们，作为论坛方，只能尽可能的帮您联络驻站客服，多一个询问渠道。目前我们通过可联络的热博客服，得到的答复与在线客服答复一致：是风控部门判定您存在投注异常。很抱歉论坛没有更多权限帮您去追问查询到底是哪里异常，毕竟公司没有义务向论坛交代 |
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