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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 2 L% d" ~/ g, B U2 S. C8 J
& \4 F3 s6 Z! S/ w: x! S0 O* {【会员论坛ID】：huarenh, k2 O9 P- z+ V4 x% p
【咨询公司】：12BET7 s1 m* a+ Y1 G: |4 N% T* s
【公司账号绑定】：已绑定
: O W; I' q6 V8 |2 P【咨询内容】： 1 y ]8 k# O& Z, i& `# C" ?
: C8 i3 }5 Y8 T! m
10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……2 R/ |; ^/ L2 {
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。# O5 ]/ u' C# L, J, U
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当前离线
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑 & Y3 s: I) @4 c! c3 r8 c* f5 X
( H4 }1 @3 y1 h3 n2 S问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题+ t1 c( Z- {: [3 O
-----------------------------------------------------------------------------------------------------------------------
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4 v7 ]+ Q' R" D7 x4 ]& [跟进情况更新：8 |+ b; r, p% O
# `( c7 B% A; ?9 S5 {2 ~2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询
0 q- F4 `8 n3 G2 Y3 y6 P# |3 S2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况! R- A J% P( l, J
2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号; S/ o% p! B5 S& J' u# ?
2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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评价说明：
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, w t. R1 ^! T6 ^* Z/ `9 R1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
9 c8 l+ H ^ j2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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当前离线
经验:
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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7 M' g) T6 p% z) B, \
没有联系我……
; m) g% c ~5 [! e) M8 C4 `0 p第二次邮件复了，钱退回到账号了 |
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当前离线
经验:
天策币:
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; I0 U, }. k5 { P4 o+ B! F4 ~6 v
好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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0 \& S1 b- q! r
楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）
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