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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo, [3 C3 O' z0 v& y, e
【咨询公司】：E世博- k) J" L/ O- K
【公司账号绑定】：已绑定/ p1 C* V# D" ~- r0 p; K% ]
【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。, c: P: p* o4 P; \8 w$ q
咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。
* N& D; M2 z2 a% D. G' G 现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。
$ U7 g8 {- i9 V u+ t8 G 对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。
0 O% I1 I2 i$ s7 b 另外，建议提升网站安全措施，否则让人很不放心。5 R# c- y0 ^8 p2 [. C2 D3 R
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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哥哥您好* A5 g! K2 r+ {+ p; y# r% C1 z
e妹已将您的状况回报给相关单位了！
. q) h$ `& J) \6 a4 F请哥哥放心，公司会尽快协助您的问题的～0 P5 y1 H$ R; R; Y
由于妹妹权力有限，无法了解详细原因 :(1 @5 m& c% f. }$ ?6 ?+ w' Q* v4 c5 q
如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑
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好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。6 U% k! F. f$ F) @: S( g! ?
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跟进情况更新： e# }* U3 H- {4 Z8 a5 A; g
2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服
; Q9 B2 G$ u. M; G1 b ^2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。
) @& F0 L6 y- O( f2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价) t, {+ u: y& V+ W; Q$ P2 ]
2022-10-27 14:24 【会员评价】—— 中评# z' k1 M% K9 J7 c0 K( P! L1 @6 U0 R
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评价说明：# A4 P9 ?! M; g* \- L
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理. X" [( \7 \% t4 O4 d) h
2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。
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