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当前离线
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本帖最后由 huarenh 于 2021-10-25 14:47 编辑 1 _2 A o6 F# R) t% {, w
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【会员论坛ID】：huarenh
0 ~& ~2 `- q4 P5 |2 v- h【咨询公司】：12BET
: M$ |& O2 n& ?. s0 Y; l【公司账号绑定】：已绑定
v1 ^$ {$ |# o/ ], V【咨询内容】：
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& u% [. e* m3 u$ e' K% {: U 10月22日早上9点多的提款，到现在还是没有收到。今天早上咨询客服，说已经汇出了要我提供银行卡流水，提供了然后说等邮件，下午邮件回复说汇出了要我自己检查银行卡。但是我的确没收到，联系24小时客服要他们提供转账截图流水号，客服说无法提供，然后又要我重新发银行流水等邮件……4 H- R1 G) d+ _6 ]6 B
我发多少次流水都是没有收到啊，我相信12BET不会黑钱，肯定是转账转错给别人了，麻烦论坛和客服跟进一下，这样不断重复发流水等邮件永远解决不了。
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当前离线
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楼主，由于你的事务客服已处理完毕，按照规则48小时工作日内需要回帖给此次咨询服务一个评价，你已超过规则时间，七玥这里帮你默认评价（好评）7 u# ]6 J+ B2 k: x# Z
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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. S. ]$ T% c$ f' J好的 如没问题可以对这次的事务进行评价哦，差评，中评，好评
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当前离线
经验:
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没有联系我……
[* y: b7 ~ E7 E$ W第二次邮件复了，钱退回到账号了 |
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当前离线
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本月在线: 0 分钟
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请问在线客服是否有与您联系通知呢？这里给七玥知道一下哦~ |
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当前离线
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12bet老公司，绝对靠谱。不会坑钱的。可能真的汇错人了 |
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当前离线
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当前离线
经验:
天策币:
活跃币:
策小分:
总在线: 6649 小时
本月在线: 0 分钟
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本帖最后由 天策-七玥 于 2021-11-2 09:17 编辑
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* v9 r" m" f% G0 F/ C0 n8 i问题七玥已经了解了，七玥会联系客服过来帮你查看是什么问题
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+ b3 P! O7 M# k" I8 ^跟进情况更新：- }! F/ K8 `0 E$ O6 w
7 R" l# U# Z0 z: e. ]- f: u7 Q2021-10-25 14：54【接受咨询】—— 版主-七玥接受咨询，留言通知转达客服查询7 `0 E! _* ~5 h; U6 `; `$ p
2021-10-25 15：23【客服回应】—— 客服回应我们告知说财务正在核实，有消息官网客服是会直接联系告知情况，我们会继续更加情况
& e# {0 K& a& R6 h5 M2021-10-30 10：48 【跟进汇报】—— 第二次邮件已回复，钱已退回账号
; H c3 O5 O" k/ C; A/ l2021-11-02 09:17【版主回复】—— 由于事务完成会员超过了规定时间48小时没评价，版主默认评价-好评
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! x9 t6 V S/ M9 _/ c$ t& p; k评价说明：
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; Z$ d D( L' d' c1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
7 d% M% k% U# p9 S2 _, Y2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。 |
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