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[E世博]
会员salooloo咨询E世博账户余额莫名消失问题
[复制链接]
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【会员论坛ID】：salooloo
& ^: U h; u' s- I2 D2 R% w【咨询公司】：E世博+ d% T* M u; T7 E2 | d" {0 v- i
【公司账号绑定】：已绑定
: h* Q: C1 Q; ~, q4 B7 U4 [【咨询内容】：在E世博是老玩家，已有10年时间，之前也没出过问题。10月21日，账户余额4559元莫名其妙被提款。; F, {( p0 ]7 `. h5 |% O
咨询客服才知道被提款到CG钱包，我本人从来没用过CG钱包。查记录发现，中间竟然有下注记录，这段时间我在开会，没登录过。
7 ~7 s/ `+ B( }, h2 `+ q. w 现在，客服回复是因为我没有绑定双重验证，资金还在CG钱包里，但是7天了，一直没给我明确的退款时间。6 X9 D4 q9 s! [6 S: ?
对E世博还是很信任的，不可能为了4000多块钱搞什么事情。希望尽快给我处理退款。
0 j3 |7 v$ W h; n1 Q4 P% {" l 另外，建议提升网站安全措施，否则让人很不放心。( W. D' z. A& w d! ~
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本帖最后由 天策-七玥 于 2022-10-27 14:31 编辑
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好的，七玥这里会帮您联系驻站客服，请您耐心等待回应。# {) u& l& j3 `3 v" |' y
--------------------------------------------------------------------------------------------------------------------" N. W4 y6 m! G1 P+ M0 w$ {
跟进情况更新： $ V" X! z' T. Q9 s, i, M
2022-10-27 09:51【版主回复】——版主-七玥接受咨询并转达客服+ B+ D5 b+ s( U. c3 q: m! T
2022-10-27 13:40 【客服回复】——相关问题已反馈公司，更多的客服无权干涉。建议有问题再咨询在线客服。0 R$ ]% a3 s9 O( L5 c1 m ]# n/ M
2022-10-27 13:52 【版主回复】——版主要求对本次咨询做出评价
4 @) Q4 C2 {' Y& m3 e2022-10-27 14:24 【会员评价】—— 中评
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# l' f% r4 a3 Z" Z. p- s' i/ e评价说明：; i/ Y" V S: X4 K
1，如在公司（客服）无明显过错的情况下，如会员刻意给予差评，版主会客观分析做评价：中评处理
: D# h3 S1 r g9 B1 H+ n: H, ~2，如咨询客服已回复，但无法再7天（工作日）完成，会员保留日后追评的权力。9 s2 F3 ]$ g* t# z* |
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哥哥您好
& P8 t8 f9 k" j- ze妹已将您的状况回报给相关单位了！
- r1 K) e4 w2 ?% L6 X' [请哥哥放心，公司会尽快协助您的问题的～
# r( @! ]4 ^2 O% a5 i由于妹妹权力有限，无法了解详细原因 :(% \) f, h( C/ G# `) N0 L
如还有其他疑问，可以再谘询线客服小姐姐唷！谢谢您。 |
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楼主，客服已经回应您了。能够给到的帮忙也只有这么多了，还请您对本次的咨询做出评价中评、好评、差评 |
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当前离线
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当前离线
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